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FAQ's

Frequently Asked Questions

Some Frequently Asked Questions are answered below for your convenience. If your question is not addressed here or you need clarification, please contact Customer Service .

If my cell phone is not on the list will you still purchase it?

If your cell phone is not listed, chances are we no longer buy that model. The list of models we accept changes, sometimes on a daily basis. Technical advancements, market trends and new product introductions make the wholesale cellular phone market extremely volatile requiring us to monitor model marketability constantly.

While we monitor the cell phone market daily, we may have inadvertently failed to list an item that is still of value. If you have a newer model that is not listed or have a question about any cell phone's value, please contact Customer Service to inquire if it is a model we buy.

How long does it take to verify my phone?

Normally phones are verified within 2 weeks of being received. Because of the popularity of the CellForCash.com service, however, that time may stretch to 3 weeks.

What do you do with the cell phones you buy?

The phones are tested, refurbished, and introduced into new markets where cell phones are typically the only line of communication available, such as underdeveloped countries south of the United States .

A number of phones are designated as 911 emergency phones and donated to shelters and charities, while phones of lesser value are recycled and the components used to make new phones.

How long does it take to get my shipping box?

The amount of time it takes to receive a shipping box once it has been sent depends on your location. Boxes are usually received, however, within 3 to 7 business days.

When will I receive a payment for my transaction?

As our User Agreement states, a check will be processed 45 days from the date the phones are verified. You will be sent an email notification once the check is mailed.

Are the memory card and the SIM card the same?

No. The sim card contains your personal information along with your address book. It is not necessary to send the SIM card in with the phone. The memory card is used to share downloads, pictures, games, ring tones, etc.  If your phone requires a memory card, we need it along with the phone to make a test call.

Do you track stolen cell phones?

We do not track stolen cell phones, but we keep a record of esn numbers of the phones that we purchase so a stolen phone can be cross checked. We also work with law enforcement agencies and report suspicious activity.

What if I want my cell phone back?

If you decide that you do not want cash for your cell phone or realize you have sent the phone in error, we will send the phone back if we are notified before we receive the box. Once the phones have been received they will be returned only if we no longer purchase the phone or the phone is broken. Those phones can be returned at the owner's expense or we can recycle them for free.

How many cell phones can I sell on CellForCash.com?

There is no limit on the amount of phones you can sell on our web site. We will cover the shipping and pay for any phone we are currently accepting. We may also purchase lower end phones not listed on the site if they are in a large quantity.

Can I add another cell phone to my transaction after I have completed it?

You can add another phone to your transaction by simply including it in the box with your other phone. If it's a valued phone we will pay the current price on the website provided it passes testing, otherwise it will be recycled for free.

What is your recycling policy?

Cell For Cash is environmentally conscious and is dedicated to ensuring that no cell phone or its toxic substances and components end up in a landfill. We have partnered with the world's leading specialist in the recycling and reuse of industrial by-products. Any cell phone sent to us will be recycled or refurbished. For more information please visit the IAER CERTIFICATION PAGE.  

Will you charge for recycling my non-working or valueless cell phone?

There is no charge for recycling a non-working or valueless phone. Cell For Cash is dedicated to providing a convenient way to recycle cell phones at no cost to business or the consumer. Just include the phones along with a note in the box with the phones that we are purchasing.

If you do not have any phones that we currently purchase, we will still recycle your old phones. Working models will be used in the 911 emergency phone program, while non working models will be recycled. You are responsible for the cost of shipping on those phones.

What if my cell phone has a few dings and scratches but still works, will you accept it?

Absolutely! We only require that the cell phone is complete and operates normally. Cosmetic condition will have no effect on whether the phone will be purchased or not.

What if my cell phone is in really rough shape...you know the plastic lens is cracked...dog chewed antenna ...numbers worn completely off the buttons...but still works, will you accept it?

Yes we will. As long as the phone will make a test call, has a working speaker and mic, good LCD and will power up, we will pay you for it. If the phone has extra features like a camera, they should be functional as well.

Do you want my battery, charger and other accessories?

All we need is the cell phone and the battery. We do not buy any cell phone accessories. If you include the accessories, however, we will make sure they are recycled.

What if my cell phone is broken and cannot be repaired, will you still pay me for it?

If the phone is broken and cannot make a test call, does not have working speaker and mic, bad LCD or won't power up, it will not be purchased. If you send us the phone, however, it will be recycled properly.

Does it matter what service provider my phone is for?

Service provider is not considered when purchasing phones on Cell For Cash. The phone only has to be a manufacturer and model number we accept.

What if I accidentally send you the wrong phone?

It's important that you identify and enter the proper manufacturer and model number when you make your transactions. Double check your information before you submit it. If there is a discrepancy in your transaction, a Cell For Cash representative will contact you.

What if my phone has a personal lock code?

If your phone has a personal lock code, please unlock the phone or send the code along with the phone. The technicians cannot test a phone with a lock code activated, therefore the transaction cannot be completed.

Do I have to pay for shipping?

Once a transaction is made, a box will be sent to you with a prepaid shipping label. You do not have to pay to ship your phones to us.

What if the prices you pay for the phones change after I send my phones in?

Prices fluctuate based on demand, but once a transaction has been made for a specific price, that price will be honored if the transaction was made before the price change. A price change will not impact a transaction unless a period of 45 days has passed since the transaction was first made.

Any phones received 45 days after a price change would reflect the new amount.